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TERMS AND CONDITIONS

AlpaGloves.hu webshop

Company name: Alpa Gloves Kesztyűgyártó Kt.

Address: 1202 Budapest, Szamos u. 7.

Company registry number: 01-09-669194 

VAT number: 12353271-2-43

EU VAT number: HU12353271

E-mail: info@alpagloves.hu

Phone: +36 30 2809943

1. Customer data

We need your personal data for shopping:

- buyer name

- delivery and billing address

- email

- phone number

2. All About Orders

Alpagloves.hu website is directly linked to our stock management system, and orders you place, once confirmed, will be entered directly into the system. All items shown on the website are normally in stock and available for immediate delivery. When using the system please use the links provided and avoid using the Back button on your browser.

  1. To place an order, select the product category and product, then colour, size and quantity. Click on Add to Cart.
  2. You can Continue Shopping if you want to select more items.
  3. When you have completed your order, click on CHECKOUT icon in the top right corner.
  4. You may continue shopping as a Guest or a Registered customer with an account. By creating an account you will be able to shop faster, be up to date on order’s status, and keep track of the orders you have previously made. If you are a Guest we will not store personal data.
  1. step: Checkout Options – information about products
  2. step: Account & Billing Details
  3. step: Delivery Details
  4. step: Delivery Method
  5. step: Payment Method
  6. step: Confirm Order

You may review and confirm your order with delivery information, and add any special instructions on the Confirm Order screen. Make sure you enter your order reference as this is a required field. Before submitting your order on the Confirm Order screen you can view it any time and make changes by clicking on the CHECKOUT icon in the top right hand corner or clear it.

You will receive a notification when your order confirmed.

If your payment has been authorised, your order will be submitted and Alpa Gloves will send you an automated email as confirmation of the order, followed by a second email to inform you when your items has been dispatched.

If the issuer of your payment card refuses to authorise payment to us, we will not be able to process your order and a message will appear on your screen informing you that the transaction cannot be processed.

While we make every effort to ensure the reliable running of our automated email system, from time to time there may be a technical fault with the system and an automated email might fail to reach the email address you have provided. In this instance, we will manually generate a confirmation. If you are affected by such a technical fault and have not heard from us, please contact us info@alpagloves.hu or alpagloves@gmail.com

We retain the right not to process a transaction at any time at our sole discretion for whatever reason.

3. Prices

Our prises are in hungarian forint (HUF) and ex work. You can change the price to EUR if you click € icon in the top.

4. Payment method

1.     Cash on Delivery (only in Hungary) - Total order max. 100.000 HUF

2.     Payment in advance:

  • Bank transfer - 3 days transfer deadline (only in Hungary)
  • Bank cards via PayPal

All prices shown are ex works.

We accept the following major payment cards: MasterCard, Visa, Visa Debit, Visa Business, Maestro. Payment will be debited from your account once we dispatch your order. 

  • You can find more useful information about PayPal payment on the website of PayPal.

If the issuer of your payment card refuses to authorise payment to us, we will not be able to process your order and a message will appear on your screen informing you that the transaction cannot be processed.

If your payment has been authorised, your order will be submitted and Alpa Gloves will send you an automated email as confirmation of the order, followed by a second email to inform you when your item(s) has been dispatched. While we make every effort to ensure the reliable running of our automated email system, from time to time there may be a technical fault with the system and an automated email might fail to reach the email address you have provided. In this instance, we will manually generate a confirmation. If you are affected by such a technical fault and have not heard from us, please contact us on info@alpagloves.hu or alpagloves@gmail.com

Bank transfer details (in advance):

  • Beneficiary: Alpa Gloves Kft.
  • Bank name and address: K&H BANK Zrt, 1095 Budapest, Lechner Ödön fasor 9.
  • IBAN:
    • HUF: HU36 1040 0267 0260 4686 0000 0000
  • SWIFT: OKHBHUHB
  • Message: order number

5. Billing

The invoice is billed by Alpa Gloves Kft.. The customer will receive the invoice online.

6. Shipping

HUNGARY Delivery Information

  • Delivery for orders within Hungary: 1.300 HUF (NOW FREE)
  • Free Delivery orders are dispatched using GLS service
  • Delivery takes max. 5 business days
  • We provide a tracking code for your order

EU Delivery Information

  1. Standard shipping to EU is HUF 3.100​
    • Delivery orders are dispatched using POST, priority, tracked mail service
    • Delivery takes 10-15 business days
    • We provide a tracking code for your order
  2. Express shipping to EU is HUF 9.900
    • Delivery orders are dispatched using UPS or GLS or DPD
    • Delivery takes 2-3 business days
    • We provide a tracking code for your order

OTHER countries delivery information (non EU)

  1. Non EU countries where we deliver to: United States, Canada, Russia, Ukraine, Switzerland
  2. Non EU countires delivery you can order here: alpagloveshu.etsy.com​

Non EU Delivery Information

  1. Standard shipping to non EU is HUF 3.400​
    • Delivery orders are dispatched using POST, priority, tracked mail service
    • Delivery takes 3-4 weeks
    • We provide a tracking code for your order
  2. Express shipping to non EU is HUF 12.900
    • Delivery orders are dispatched using UPS or GLS or DPD
    • Delivery takes 3-4 business days
    • We provide a tracking code for your order

DELAY IS POSSIBLE DO TO PANDEMIC

Returns & Exchanges

  • If you wish to return order, you are entitled to do so, for any reason within 14 days following delivery of the items.
  • You can obtain a full refund of the purchase price of the delivered items provided that the items has not been used; its tags and labels remain fixed to the items and that it is returned in a resaleable condition in original package
  • If you wish to exchange your order, you are entitled to do so, within 30 days following delivery of the items
  • Shipping fee is yours to return an item.
  • We do NOT accept responsibility for lost shipments sent without tracking.

Contact Us:

Alpa Gloves Kft.

1202 Budapest, Szamos u. 7.

Tel: +36 30 2809943

email: info@alpagloves.hu or alpagloves@gmail.com

Opening hours: Monday - Friday 10.00 - 15.00

When contacting Customer Services, please quote:
1. Your order reference number (please refer to your Dispatch Note or Order Confirmation email)
2. The item(s) you are returning

The offical Terms and Conditions of alpagloves.hu webshop is in hungarian language.

Budapest, 2020.09.08.

 

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